postSOMA Subscription and Payment Terms

These Terms add to the Terms of Use and Responsibility and apply to any paid postSOMA plan. They follow the CDC (Brazilian Consumer Protection Code, Law No. 8,078/1990) and Decree No. 7,962/2013, which covers e-commerce.

1. Testing phase#

During the private beta, postSOMA is free and nothing is charged. Paid plans only start after notice in the app or by e-mail. No beta account starts being charged unless you choose a plan.

2. Plans#

Before you buy, the screen shows: the total price, what is included, limits (such as number of networks, profiles, and automations), payment method, billing date, and renewal rules. The prices shown already include applicable taxes, unless the purchase screen says otherwise.

After the purchase, you receive an e-mail confirming the contracted terms, the date of the next charge (if any), and how to cancel. This information is also in the app, under Account and privacy ("Conta e privacidade"; in the web app, under "Contas").

3. 7-day free trial#

• It applies once per person (same CPF, CNPJ, or e-mail; CPF is the Brazilian individual taxpayer number and CNPJ is the Brazilian company taxpayer number).
• During the trial, you use the features of the chosen plan without paying.
• If the trial requires adding a payment method, the screen clearly warns you that billing starts automatically at the end of the trial, with the amount and the date.
• We will notify you by e-mail or notification at least 2 days before the first charge.
• If you cancel before the end of the trial, nothing is charged.
• If the trial ends with no payment method added, access to paid features ends, with no charge, and your data stays in the account.

4. Payment methods#

postSOMA does not receive or store your full card number. Payment data stays with the company that processes the purchase, under its privacy policy.

The payment company used appears on the purchase screen and on the receipt. For purchases through the stores, Apple's or Google's rules for payment, renewal, and refunds also apply, without prejudice to your consumer rights.

5. Automatic renewal#

• Monthly and quarterly plans renew on their own on the stated date, charging the same payment method, until you cancel.
• The renewal amount is that of your plan, unless a price change was announced in advance (section 9).
• You receive a receipt for each charge.
• The one-time plan does not renew.

6. How to cancel#

Canceling stops future charges. You do not need to delete your account to cancel, and we do not ask for a reason.

We confirm the cancellation immediately, through the same channel, with the date on which paid access ends. Deleting the app does not cancel the subscription. Store subscriptions are also not canceled when you delete your account: cancel in the store.

After cancellation, paid access continues until the end of the period already paid. After that, the account keeps existing without the paid features, and you can export or delete your data whenever you want.

7. Right of withdrawal (7 days)#

For purchases made online or in the app, you can withdraw within 7 days (CDC, art. 49):

• counted from signing up; or
• if you started with a free trial, counted from the first charge.

How to ask: through the same channel used for the purchase (cancel button in the app, which shows the withdrawal option within the deadline) or at contato@digitaisoma.com. We confirm receipt of the request immediately.

What happens:

• we refund everything you paid, adjusted for inflation, through the same payment method;
• we ask the payment company for the reversal right after receiving the request (Decree No. 7,962/2013, art. 5);
• on a card, the credit appears according to the issuing bank's timeline, generally on the current or next statement; with Pix, we return it to the account of origin;
• we charge no penalty, fee, or discount for having used the service during that period.

Purchases through the stores: the refund is made by Apple or Google. On Apple, ask at reportaproblem.apple.com (help); on Google Play, through the Google Play refund process. If the store denies a request made within the 7 days, write to contato@digitaisoma.com and we will help resolve it, because your right of withdrawal still applies.

8. Refunds in other cases#

• After the 7 days: canceling stops future charges, and access continues until the end of the paid period. There is no proportional refund of the current period, except in the cases below.
• Wrongful charge: we refund the amount wrongly charged and paid, in double, adjusted for inflation, unless the mistake is justifiable (CDC, art. 42, sole paragraph).
• Service failure: if postSOMA is unavailable because of our fault or does not deliver what was contracted, you can ask for a proportional discount, a refund, or the service to be performed again (CDC, art. 20).
• Paid feature removed: if we remove an important feature from your plan, you can cancel and receive a proportional refund of the remaining period.
• postSOMA shut down: we refund the proportional amount for the period paid and not used.

Refund requests are reviewed at contato@digitaisoma.com. We confirm receipt immediately and reply within 5 days. Include the account e-mail, the date, and the amount of the charge. Never send the full card number, passwords, or codes.

9. Price and plan changes#

• Price increase: we notify you by e-mail and in the app at least 30 days in advance. The new price only applies from the renewal after the notice. If you do not agree, cancel before the renewal, at no cost. In the stores, Apple or Google may ask you to confirm the new price.
• No retroactive charges: no amount is charged for a period already paid.
• Changing plans: before you confirm the change, the screen shows the new amount, when it starts being charged, and whether there will be a charge or a proportional credit.
• Promotions and coupons: they apply under the conditions and period stated in the offer. At the end of the promotion, the regular price is only charged if this is clear in the offer and you are notified beforehand.

10. Failure to pay#

If a charge is not approved, we notify you by e-mail or notification and try again for a few days. In the meantime, you can update your payment method. If payment is not settled, paid features are suspended, but your data stays in the account, and you can export it or start paying again whenever you want. We charge no penalty or interest that is not provided for in the offer and in the law.

11. Invoices and receipts#

For purchases made directly with DIGITAI SOMA (card or Pix through the website or web app), we issue an invoice with your sign-up data (name, CPF or CNPJ and, if you provide it, address). For purchases through the App Store or Google Play, the purchase receipt is issued by the store, under its rules.

12. Support#

Questions, cancellation, withdrawal, and refunds: contato@digitaisoma.com. We confirm receipt immediately and reply within 5 days (Decree No. 7,962/2013, art. 4).

If we cannot resolve it, you can contact Procon (consumer protection agency), consumidor.gov.br, or other consumer protection bodies.

13. Changes to these Terms#

Changes to these Subscription Terms are announced at least 30 days in advance and do not change the conditions of a period already paid. Each version has a date code.